About Us Heatherlea Pets are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@heatherlea-pets.co.uk.

Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to British £. We accept Visa and Mastercard, Switch and solo. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped. You may send your credit card information via phone, snail mail or over the Internet. All goods are offered for sale subject to availability.

Shipping And Handling Orders are dispatched on receipt by Parcel Force, Royal Mail and Securicor, and instock items should be received in 2 to 5 working days.

Delivery Schedule We deliver your order right away. We will normally send your order to you in 2 - 5 business days for instock lines. International orders are generally received in under 10-14 days.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, 17.5% VAT is included, Zero rated Items are vat Free.

Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We Guarantee you our Presonal service at all times.

Reaching Us If you need to reach us, please email us on mail@heatherlea-pets.co.uk, alternatively, you can call on 029 2073 2195 (International +44 <phone without first zero>) or write to us at Heatherlea 28 The Farthings, North Pentwyn, Cardiff, South Wales. UK. CF23 8ET.

Privacy Policy Heatherlea Pets do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.